Warranty Registration &
Service Request

Name*

Contact Number*

Email*

Order Number*

Invoice Number*

Cromatica Product Warranty Policy

1. Warranty Coverage

• Products are free from inherent material defects.

• 15-year warranty applies to cabinets and shutters only.

• 25 years for stainless steel 304 grade

• 15 years for galvanized steel

• Accessories (hinges, channels, baskets, etc.) warranty varies from 1 to 5 years.

• Appliances from reputed brands have manufacturer warranties passed on to the customer.

• Warranty covers defects in materials and workmanship in Cromatica-supplied products.

2. Transferability

• Warranty is transferable if proof of purchase is provided to the new owner.

3. Warranty Exclusions & Limitations

• Not applicable if products are improperly installed, misused, or damaged by corrosion-inducing materials stored in the cabinet.

• Warranty void if notification isn’t made within one month of problem appearance.

• Does not cover damage due to misuse, abuse, accidents, modifications, improper installation, or environmental factors like floods or earthquakes.

• Damage caused by acts of God, rusting due to dampness, or poor civil construction is excluded.

• Damage from cleaning products/methods, or usage outside normal domestic purposes is excluded.

• Damage or rusting due to water seepage or poor site conditions is excluded.

• The warranty does not cover components/accessories that have their own manufacturer warranties.

• The warranty is void if the kitchen is moved without prior approval from Cromatica.

• For accessories, warranty terms are as per respective brands/manuals.

• Appliances are covered by the respective brand warranties; Cromatica does not cover consumables or electrical parts like bulbs or cords.

4. Service & Repairs

• One free service within 4 months of installation.

• After 4 months, services are chargeable.

• Travel costs in cities without authorized franchisees are borne by the customer.

• Replacement or repair decisions are at Cromatica’s sole discretion.

• The defective product becomes property of Cromatica if replaced.

5. Customer Responsibilities

• Provide sale invoice and warranty documents.

• Use products as per instructions.

• Maintain proper installation and avoid unauthorized repairs.

• Keep the warranty certificate safe, as it marks the start date.

6. Additional Terms

• Warranty does not cover normal wear and tear, misuse, negligence, or damage from improper maintenance.

• The warranty is void if the product is tampered with or repaired by unauthorized personnel.

• Warranty does not include shipping, handling, or installation costs.

• Cromatica is not liable for consequential damages or loss of revenue.

• Liability is limited to the value of the products sold.

• Warranty is invalid if payment is unsettled or if installation occurs after 30 days from delivery.

• Terms and conditions may change without notice.

• Disputes are subject to Bangalore jurisdiction.

I accept Cromatica Product Warranty Policy